1 About our terms
These terms and conditions of use (Terms) govern your access to and use of this website and any related apps (Site).
These Terms apply between Nalders LLP (we, us or our) and you, the person accessing or using the Site (you or your).
You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent to them, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
These Terms apply to any parts of the Site, its functionality and content provided to you free of charge for information purposes only.
Your use of the Site is also subject to our Privacy Notice, Cookie Policy, Accessibility Statement and any other policies or notices expressly referred to on the Site from time to time. Those documents are incorporated into and form part of these Terms.
2 About us and contact information
We are Nalders LLP, a limited liability partnership registered in England and Wales under registration number OC354499. Our registered office is at Farley House, Falmouth Road, Truro, Cornwall TR1 2HX. Our VAT registration number is 131 8555 74.
We are authorised and regulated by the Solicitors Regulation Authority under SRA number 538003.
If you have any questions about the Site, please contact us by:
- sending an email to post@nalders.co.uk;
- filling out and submitting the online form available on the Site; or
- calling us on 01872 241414 (our telephone lines are open Monday to Saturday: 9am to 5pm).
3 Accessibility and alternative formats
We want the Site and our communications to be accessible to all users. We take reasonable and proportionate steps to design and maintain the Site with accessibility in mind and to support users who need information in differing formats.
The Site is designed to be compatible with commonly used assistive technologies such as screen readers and keyboard navigation, although we cannot guarantee compatibility with every device, browser, operating system or assistive tool.
If you would like these Terms, or any other important information we provide about the Site, in another format (for example: audio, large print, braille), please contact us using the contact details set out in clause 2 (About us and contact information).
If you encounter an accessibility barrier on the Site or require a reasonable adjustment to access or use the Site or to communicate with us, please contact us using the contact details set out in clause 2 (About us and contact information).
4 Eligibility and account registration
The Site is intended for use by users based in the UK. We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge that you do so at your own risk and are responsible for compliance with local laws where they apply.
The Site is provided for your personal use and for obtaining information about Nalders LLP and the services we provide. You can browse the Site without creating an account.
Any personal information you provide to us will be processed in accordance with our the applicable Privacy Policy available at https://nalders.co.uk/privacy-policy/
5 Acceptable use of the Site
As a condition of your use of the Site, you agree not to:
- use the Site for any unlawful purpose or in breach of any applicable law or regulation;
- use the Site in any manner which is defamatory, abusive, threatening, discriminatory, obscene, offensive or otherwise objectionable;
- infringe the intellectual property rights, confidentiality rights, privacy rights or other rights of any person;
- knowingly transmit, upload or introduce any virus, trojan, worm, logic bomb, malicious code or other material that is malicious or technologically harmful;
- attempt to gain unauthorised access to, interfere with, damage or disrupt the Site, the server on which it is hosted, or any server, computer, network or database connected to the Site;
- use any automated system, robot, spider, crawler, scraper or similar process to access, monitor, copy, extract or harvest data or content from the Site without our prior written consent;
- use any content from the Site for the purposes of training, developing or improving artificial intelligence, machine learning or similar systems without our prior written consent;
- interfere with, restrict or inhibit any other person’s use or enjoyment of the Site; or
- use the Site in any way that could damage, disable, overburden or impair the operation, security or availability of the Site.
If you believe that any content which is distributed or published by the Site is unlawful, inappropriate, defamatory or infringing of intellectual property rights, you should contact us immediately using the contact details in clause 2 (About us and contact information).
Whilst we take reasonable steps to maintain the security of the Site, information transmitted via the internet cannot be guaranteed to be completely secure and transmission is at your own risk.
6 Availability, changes and access to the Site
We aim to keep the Site available and functioning reliably. However, the Site may be made temporarily unavailable due to:
- maintenance or updates;
- technical faults; or
- events outside of our reasonable control.
We may update or change the Site to:
- improve functionality, security or performance;
- comply with legal or regulatory requirements; or
- reflect changes to our service.
We do not guarantee that the Site will be compatible with all devices or software. You are responsible for ensuring your device and internet connection meet reasonable requirements.
We may suspend or terminate access or operation of the Site at any time as we see fit.
7 Information on the Site (accuracy and reliance)
We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that this will be the case. We also cannot promise that the Site will be fit or suitable for any particular purpose.
The Site may contain general information, guides or editorial content. Unless we expressly state otherwise, any content is provided for general information purposes and is not tailored to you. Any reliance that you may place on the information on the Site is at your own risk.
If you spot an error, please tell us using the contact details set out in clause 2 (About us and contact information).
8 Ownership, use and intellectual property rights
The Site, including its software, design, text, images, video, audio, multimedia content and other information or material available on the Site (Content) is owned by us or our licensors and protected by intellectual property laws.
Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it.
By using the Site, you agree to not, or not attempt to:
copy, reproduce, distribute, create or modify derivative works from the Site; or
adjust, delete or circumvent any notices (including intellectual property notices) associated with the Content.
Trade marks: The names “Nalders” and “Nalders LLP”, our logo and other branding used on the Site may be protected by intellectual property rights. Any other trade marks, logos or trade names appearing on the Site are the property of their respective owners. Nothing in these Terms grants any licence or right to use any trade mark, logo or branding displayed on the Site without the relevant owner’s prior written consent.
9 Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party advertising and websites. Any hyperlinks or references are provided for your convenience only.
We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services.
If the Site integrates third party services, or you choose to click on a hyperlink to a third party service, your use of that third party site may be subject to the third party’s terms and privacy policies.
10 Our responsibility to you
If we breach these Terms or are negligent, we are responsible to you for loss or damage you suffer that is a foreseeable result of our breach or negligence. When we say ‘foreseeable’ we mean that, at the time these Terms were formed, it was either clear that the loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
We are not responsible for any loss or damage that was not foreseeable. We are also not responsible for any loss or damage that was not caused by us, or which results from your breach of these Terms, your internet connection, or any third party systems out of our control.
The Site is for your personal use only. To the fullest extent permitted by law, we shall not be liable for any indirect, consequential or business loss arising from the use of, or reliance upon, the Site or its content.
The content of the Site is provided for general information purposes only. Whilst we take reasonable care to ensure that information published on the Site is accurate at the time of publication, we make no representation or warranty that any content is complete, accurate, current or suitable for any particular purpose.
Content published on the Site does not constitute legal advice and should not be relied upon as such. The law and its application will depend upon the particular facts and circumstances of each matter. You should obtain specific legal advice before taking, or refraining from taking, any action based on information contained on the Site.
To the fullest extent permitted by law, we shall not be liable for any loss arising from reliance on information contained on the Site which is provided for general information purposes only.
We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing in these Terms limits the rights and remedies you are entitled to under consumer protection law.
11 Suspension and termination
We reserve the right to suspend or terminate your access to our Site if you breach these Terms, or where this is considered necessary for security, legal or fraud-prevention reasons.
Where possible, we will notify you to explain our reasons for doing so and how you can appeal or resolve the issue.
12 Your privacy and personal information
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at https://nalders.co.uk/privacy-policy/, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
13 Complaints
If you have a complaint about the Site or any content published on it, please contact us using the details set out in clause 2 (About us and contact information).
Complaints relating to legal services provided by Nalders LLP will be dealt with in accordance with our Complaints Handling Policy and the regulatory requirements applicable to solicitors and law firms authorised and regulated by the Solicitors Regulation Authority.
14 General legal terms
Changes to these Terms: We may make changes to these Terms to reflect changes in law or regulation, changes to the Site and its functionality, or for security or operational reasons. When we do this, our updated Terms will be displayed on the Site. Where a change might materially impact you, we will make reasonable efforts to notify you. If you continue to use and access the Site following these changes, you agree to be bound by the updated Terms.
Events beyond our control: We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.
No waiver: If we do not enforce a provision of these Terms immediately, we do not waive our right to do so later.
Severability: If any part of these Terms is found to be unlawful or unenforceable, the rest remains in force.
No third party rights: No one other than us or you has any right to enforce any of these Terms.
Governing law: The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
Jurisdiction: Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
Fraud Warning: We will not notify clients of a change to our bank account details solely by email. If you receive any communication purporting to advise of a change to our payment details, please contact us immediately using independently verified contact details before transferring any funds.