Privacy Policy

Website privacy policy

  • Introduction
    • Nalders LLP takes your privacy very seriously. We ask that you read this Privacy policy carefully as it contains important information about what to expect when Nalders LLP collects personal information about you and how Nalders LLP will use your personal data.
    • Nalders LLP registered office is Farley House, Falmouth Road, Truro TR1 2HX.
    • This policy applies to information we collect about:
      • visitors to our website
      • people who do business with us or register for our service
    • The information we collect about you

When you do business with us or register for our services we collect the following personal information from you:

  • name
  • postal address, email address and/ or telephone number
  • in some cases, such as if you are making an enquiry about our personal injury or medical negligence services, we may ask for more information such as the date on which you had an accident or received negligent medical treatment and whether you have recovered from the incident
  • How we will use the information about you
    • We gather this information to allow us to provide the services requested and to respond to any query which you might raise with us. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your instructions in general. If you agree, we may also contact you about other products and services we think may be of interest to you.
    • We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.
  • Marketing
    • We may also wish to provide you with information about special features of our website or any other service we think may be of interest to you. If you would rather not receive this information, please send a blank email message to If you agree to us providing you with marketing information, you can always opt out at a later date. Each marketing email which we send to you will contain an easy link to unsubscribe from future communications.
  • Cookies and other information-gathering technologies
    • Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
    • For more information on which cookies we use and how we use them, see our Cookies policy.
  • How we protect your information
    • We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: [provide details of security measures in relation to the personal data processed, eg firewalls, browser certification technology, encryption, limited access, use of passwords, etc as appropriate].
    • We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
  • Overseas transfers
    • The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above.
  • Access to your information and updating and correcting your information
    • You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to or send a letter to Karen Osborne, Nalders LLP, Farley House, Falmouth Road, Truro TR1 2HX. We may make a charge for this service.
    • We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Nalders LLP changes, for example if you change your email address or name, please let us know the correct details by sending an email to or send a letter to Karen Osborne, Nalders LLP, Farley House, Falmouth Road, Truro TR1 2HX. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
  • Your consent
    • By submitting your personal information you consent to the use of that information as set out in this policy.
  • Changes to Privacy policy
    • We keep our Privacy policy under regular review. If we change our Privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Privacy policy was last updated on 5 September 2017.
  • How to contact Nalders LLP
    • We welcome your views about our website and our Privacy policy. If you would like to contact us with any queries or comments please send an email to or send a letter to Karen Osborne, Nalders LLP, Farley House, Falmouth Road, Truro TR1 2HX.
  • Links to other websites
    • Our website contains links to other websites. This Privacy policy applies only to this website so when you access links to other websites you should read their own privacy policies

Truro | Farley House

Tel: 01872 241414, Fax: (01872) 242424

St Austell

Tel: 01726 879333, Fax: (01726) 67401
Tel: 01326 313441, Fax: (01326) 315971
Tel: 01637 871414, Fax: (01637) 879414

Truro | Lemon Street

Tel: 01872 241414, Fax: (01872) 271019
Tel: 01209 714278, Fax: (01209) 710437
Tel: 01326 574001, Fax: (01326) 564547
Tel: 01736 364014, Fax: (01736) 364054

Nalders Solicitors is a trading name of Nalders LLP and is a Limited Liability Partnership registered in England and Wales (LLP No. OC354499). We use the term partner to refer to a member of Nalders LLP. A list of the members may be inspected at our registered office: Farley House, Falmouth Road, Truro, Cornwall. TR1 2HX. Nalders LLP is authorised and regulated by the Solicitors Regulation Authority No. 538003. Resolution Accredited Specialist. We will not accept service by electronic mail. VAT Registration No. 131 8555 74